Terms of Service

Last updated: 17 May 2026

These Terms of Service ("Terms") govern your access to and use of the services provided by Resonate Mail ("we", "us", "our"), as well as the website at https://resonatemail.com.

By creating an account or using our services, you agree to be bound by these Terms. If you do not agree, do not use our services.

1. About Resonate Mail

Resonate Mail is a trading name operated by an individual based in Spain.

• Address: Rambla Principal 24, 3ª, Vilanova i la Geltrú, Spain
• Email: hello@resonatemail.com

2. Definitions

• "Service" or "Services" means the email sending platform, expert email services, and any related tools, features, and content provided by Resonate Mail.
• "User", "you", "your" means any individual or legal entity that creates an account or uses the Services.
• "Subscriber" means a recipient on your email list to whom you send emails through the email sending platform.
• "Content" means any text, images, templates, subscriber data, or other materials you upload, create, or transmit through the Services.

3. Account registration

3.1. To use the Services, you must create an account by providing accurate and complete information. You must be at least 18 years of age or the age of legal majority in your jurisdiction.

3.2. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at hello@resonatemail.com if you suspect any unauthorised use.

3.3. We reserve the right to suspend or terminate accounts that contain inaccurate information or that violate these Terms.

4. Services and features

4.1 Email sending platform

The email sending platform provides you with tools to create, send, and track email campaigns. Key features include list management, a drag-and-drop email editor, HTML template uploads, campaign scheduling, and real-time analytics (opens, clicks, bounces, unsubscribes).

Free tier: Every account includes 1,000 emails per month at no charge. No credit card is required to start.

Paid usage: Emails beyond the monthly free tier are billed at €1 per 1,000 emails.

Reward Pools: Users with strong sending performance (delivery, open, and click rates assessed relative to their pool) may qualify for quarterly discounts on expert email services (Bronze: 10%, Silver: 20%, Gold: 30%). Pool assignments are reviewed quarterly at our discretion.

4.2 Expert email services

Expert email services are billed at €119 per hour, and include email design and coding, deliverability audits and guidance, and full campaign execution.

4.3 Support services

Technical support and troubleshooting is available at €50 per hour.

5. Pricing and payment

5.1. Prices are stated in euros (€) and are exclusive of applicable taxes (including VAT) unless stated otherwise. Business customers established in the EU (outside Spain) may be subject to the reverse charge mechanism, in which case no VAT will be charged by us and the customer is responsible for self-accounting for VAT in their jurisdiction.

5.2. Paid usage of the email sending platform is billed monthly in arrears based on the number of emails sent beyond the free tier.

5.3. Expert email services are billed based on hours worked, invoiced upon completion of the engagement or monthly for ongoing engagements.

5.4. Payments are processed through our third-party payment provider. By providing payment information, you authorise us to charge the applicable fees.

5.5. If payment fails or is overdue, we may suspend your access to the Services until the balance is settled. Accounts with invoices overdue by more than 30 days may be terminated.

5.6. We reserve the right to modify our pricing at any time. Changes will be communicated at least 30 days in advance and will apply from the next billing cycle.

6. Your obligations

6.1. You are solely responsible for all Content you upload, create, or transmit through the Services, including the subscriber lists you use with the email sending platform.

6.2. You must ensure that you have obtained all necessary consents, permissions, and legal bases required under applicable law (including the GDPR and the ePrivacy Directive) before sending emails to your subscribers through the email sending platform.

6.3. You must comply with all applicable laws and regulations when using the Services, including anti-spam legislation in all jurisdictions where your subscribers are located.

6.4. You are responsible for providing a functioning unsubscribe mechanism in every marketing email you send through our platform, and for honouring unsubscribe requests promptly.

7. Intellectual property

7.1. Our intellectual property. All rights, title, and interest in and to the Services, including the website, platform, software, branding, logos, and documentation, are and remain the exclusive property of Resonate Mail or our licensors. These Terms do not grant you any rights to our intellectual property except as necessary to use the Services.

7.2. Your content. You retain all rights to the Content you upload or create through the Services. By using the Services, you grant us a limited, non-exclusive, worldwide licence to host, store, transmit, and display your Content solely to the extent necessary to provide the Services to you. This licence terminates when you delete your Content or close your account, except where retention is required by law or as set out in our Privacy Policy.

8. Data processing

8.1. When you use the email sending platform to send emails to your subscribers, you act as the data controller and Resonate Mail acts as the data processor in respect of your subscriber data.

8.2. We process subscriber data solely for the purpose of providing the email sending platform to you, in accordance with your instructions and the GDPR.

8.3. Details of how we handle personal data are set out in our Privacy Policy. A Data Processing Agreement (DPA) is available on request.

9. Availability and warranties

9.1. We strive to maintain high availability of the Services but do not guarantee uninterrupted or error-free operation. We may temporarily suspend the Services for maintenance, updates, or security reasons.

9.2. The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

9.3. We do not guarantee any specific delivery rate, open rate, or inbox placement. While our platform is built with deliverability best practices, actual results depend on many factors outside our control, including the quality of your content and subscriber lists.

10. Limitation of liability

10.1. To the maximum extent permitted by applicable law, Resonate Mail shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, business opportunities, or goodwill, arising out of or in connection with these Terms or the use of the Services, regardless of the theory of liability.

10.2. Our total aggregate liability for any claims arising out of or related to these Terms or the Services shall not exceed the total amount of fees you have paid to us in the 12 months immediately preceding the event giving rise to the claim.

10.3. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Resonate Mail and its representatives from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with (a) your use of the Services, (b) your Content or subscriber data, (c) your violation of these Terms or applicable law, or (d) your violation of any rights of a third party.

12. Suspension and termination

12.1. By you: You may close your account at any time by contacting us at hello@resonatemail.com. Upon closure, any outstanding fees remain payable.

12.2. By us: We may suspend or terminate your account immediately if you breach these Terms or applicable law, or if we are required to do so by law. We may also terminate your account with 30 days' notice for any reason.

12.3. Effect of termination: Upon termination, your right to access and use the Services ceases immediately. We will delete your Content and subscriber data within 30 days of termination, unless retention is required by law. You may request an export of your data before termination takes effect.

13. Governing law and disputes

13.1. These Terms are governed by and construed in accordance with the laws of the Kingdom of Spain, without regard to its conflict of law provisions.

13.2. Any disputes arising out of or in connection with these Terms shall be submitted to the jurisdiction of the competent courts of Spain.

13.3. If you are a consumer in the European Union, you may also be entitled to submit a dispute to the Online Dispute Resolution platform provided by the European Commission at https://ec.europa.eu/consumers/odr.

14. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on our website at least 30 days before the changes take effect. Your continued use of the Services after the changes become effective constitutes your acceptance of the revised Terms.

15. Miscellaneous

15.1. Entire agreement. These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and Resonate Mail regarding the Services.

15.2. Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15.3. Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.4. Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms in connection with a change of ownership or sale of assets.

16. Contact us

If you have any questions about these Terms, please contact us at:

Resonate Mail Rambla Principal 24, 3ª, Vilanova i la Geltrú, Spain Email: hello@resonatemail.com